FAQ's

We have the answers to your questions

Q: How far in advance do I need to order a container?
A: We offer same day service for orders placed before 10am. Occasionally this service is not available. You will receive an email or phone confirmation during our normal operating hours of Monday through Friday 8am – 5pm. If you place your order outside of our operating hours then you will receive your confirmation during our next business day. Please call us directly at 978-373-0400 with any questions about your delivery time frame.
Q: What sizes of containers do you offer?
A: We offer 15, 20, and 30-yard roll-off containers. Please click above on our "dumpster" page to see size specifications and approximate capacity limits.

Q: Is there a delivery charge?
A: No. The delivery and removal of the containers is included in the price.

Q: How long do I have the container for?
A: The initial charge includes a two-week rental fee. If you need to keep your dumpster longer, please contact us for weekly rental fees.

Q: How much stuff can I put in the dumpster?
A: The items you put into the dumpster are measured by both weight and size. All items placed into the dumpster should be level with the top railing of the dumpster. Also, each dumpster has a weight limit. You will be charged for any overages of weight for your container.

Q: Is the pricing different depending on the type of material being disposed of?
A: Yes. You may qualify for a reduced rate if you have a straight load of dirt, concrete, or asphalt. In order to qualify for a reduced rate the disposed of material must all be the same and must fit into one of our predetermined categories like solids, metals, or other materials. For example, a discount may be given for a 20-yard container filled only with solid waste like dirt. Please contact us directly at 978-373-0400 for more information.

Q: Are there any materials that cannot be disposed of?
A: Yes. We do not accept any items that are considered hazardous waste including but not limited to: biohazards, medical waste, paint, paint thinner, solvents, any equipment that may contain oil and/or gasoline, batteries, light bulbs, and any items that may have asbestos content.

Q: Are there items that may incur additional charges?
A: Yes. Some items require special handling and therefore cost us more to dispose of properly. You will be charged for these items if they are found in your rented container. The following items are some of the items that would incur additional charges: tires, refrigerators, air conditioners, computers and monitors, televisions, propane tanks, mattresses and box springs, white goods including washers, dryers, dishwashers etc.

Q: What should I do if I would like to dispose of any prohibited items?
A: Contact your local public works department for guidance on these items. Often towns have special pick-up or drop-off arrangements that can be made with them directly.

Q: Where can I place the container?
A: The container must be placed on a level surface that is capable of supporting the container's weight, the weight of the items being disposed of, and the weight of the delivery truck. There must be a clear means of access for the delivery truck to delivery and pick-up the container. Our driver may refuse delivery or find an alternate spot for the container if the proposed site would put people, property, or equipment in harm's way. We are not responsible for damage to landscaping, driveways and other items. The customer is liable for damages to our equipment, including but not limited to our truck and containers.

Q: Can I place the container on the street?
A: In most cases, you will not be able to put the container on the street but some towns do allow it with a permit. Check with your town to see what is allowed and to obtain any necessary permits. We are not responsible for obtaining any permits.
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